# Manage Malaysia B2C receipts

Use the B2C Vault to review consumer receipts and submit a consolidated e-invoice to LHDN. Start with a Malaysia company and receipts in the selected environment.

Select **Malaysia** and your environment, then open **B2C Vault** in the Invoice Portal menu. Consolidation is available in sandbox and production only. Your permissions determine whether you can view receipts, change company settings, start consolidation or delete receipts.

The page has three views:

| View | What you see |
| - | - |
| **All receipts** | Consumer receipts in the vault. |
| **Receipts converted to Invoice** | Invoices created from individual receipts. |
| **Consolidated E-Invoices** | Consolidated e-invoices. |

## Set how each company submits receipts

1. Select **Company Settings** in the **Initiate consolidation** panel.
2. For each company, choose **Unified Consolidation** to combine branches into one invoice, **Branch-wise Consolidation** to create a separate invoice for each branch, or **Individual Receipt Submission** to submit eligible receipts separately.
3. Turn on **Auto Send** if you want automatic submission. The setting is described as delivery to LHDN by the 7th of the following month.
4. Select **Save Changes**.

Changes apply to future consolidations. The settings dialog closes when your changes are saved. **Save Changes** is unavailable until you change a setting. If you see `Failed to save settings. Please try again.`, try saving again.

## Consolidate the previous month’s receipts

1. Select **Initiate consolidation**. The vault checks for eligible receipts from the previous month. If it finds none, it shows **No eligible receipts found for this period**.
2. Wait for **Consolidation Preview Ready**. You can leave the page while the preview is prepared.
3. Select **View Preview**. Select each proposed invoice from the list. Check its total, included receipts under **Overview**, and **Line Items**. Use **Previous** and **Next** to review additional pages of receipts.
4. Select **Proceed** to submit the reviewed invoices to LHDN.

After you select **Proceed**, you return to the vault while submission continues. Returning to the vault does not by itself mean LHDN has accepted the invoices.

Before submission, **Regenerate** on the vault page creates a new preview for the previous month. To clear the preview instead, select **Cancel**, then **Dismiss Preview** in the confirmation dialog. The dialog’s **Cancel** button keeps the preview.

## Consolidate selected receipts

1. Select **Manual consolidation**.
2. Select the receipts you want to include. The table is filtered to receipts that can be consolidated and have not already been consolidated or converted to an invoice.
3. Select **Generate Preview**, which appears after you select at least one receipt.
4. When the preview is ready, select **View Preview**, check the proposed invoices, then select **Proceed**.

## Delete receipts

In **All receipts**, select the receipts and then the **Delete** button showing the selected count. In the confirmation dialog, select the matching button, such as **Delete 2 receipts**. Deletion is permanent.

The vault reports how many receipts were deleted. If only some succeed, it reports both the successful and failed counts. If you see `Failed to delete receipts. Please try again.`, refresh the list and check which receipts remain before trying again.

## If something goes wrong

- `You are not authorized to view this page`: Ask your workspace administrator for access to receipts. If an action such as **Company Settings** or **Delete** is missing, ask them to check your permissions for that action.
- `No eligible receipts found for this period`: There are no eligible receipts for the previous month. Select **OK** to return to the vault.
- **Consolidation Failed** or **Manual Consolidation Failed**: Select **Try Again** when available. Contact support if the problem continues.
- **Consolidation job unavailable**: Select **Dismiss** to clear the unavailable consolidation before starting another.
- `Error loading invoice data` or `Unable to load original receipts`: Select **Try Again** where shown. Review the loaded invoices and receipts before proceeding.
- `Submission to LHDN failed. Please try again.`: Retry when the failure is confirmed. Contact support if it continues.
- `LHDN rejected the consolidated invoice.` or `LHDN accepted only part of the consolidation. Review the job result before retrying.`: Review the outcome before preparing another submission. These messages can appear when you reopen the preview; the vault itself may show **Consolidation Failed**.
- `The LHDN submission status is currently unavailable. Please try again.`: Check the status again before submitting another consolidation.
- **Manual review required**: LHDN may have received the submission, but the final result could not be confirmed. The receipts remain locked. Contact support or verify the result with LHDN before taking further action. **Dismiss** does not unlock the receipts.

Source: https://docs.complyance.io/one-platform/invoice-portal/b2c-vault/