Understand ISV credits
Understand the shared credit pool and each company’s allowance before changing usage limits.
Pool and allowances
The ISV credit pool is shared across your managed companies. A company allowance limits how much one company can use during a defined period. Creating or increasing an allowance does not buy, transfer or add credits to the pool.
A company needs both allowance capacity and available pool credits to continue submitting. A large company limit cannot overcome an exhausted pool.
Read the portal
Open Credits in the ISV Client Portal. Credit management has four tabs:
| Tab | What it shows |
|---|---|
| Overview | Active, available, reserved and consumed credits, plus companies that cannot submit |
| Company allowances | Company limits, periods and current availability |
| Transactions | Credit activity for reconciliation |
| Bulk operations | Jobs that change several company allowances |
Reserved credits are held for submissions in progress. Consumed credits represent finalized usage. Check both when explaining why the available amount is lower than the limit.
Allowance periods
A company has one current allowance and at most one scheduled allowance. The period starts at startAt and ends just before endAt. Monthly, Annual and Custom describe the period; they do not create automatic renewal.
Pausing blocks new consumption without changing the period dates. A scheduled allowance can replace the current allowance when its start time arrives.
Investigate a blocked company
Check whether the company has an active allowance, whether it is paused or expired, whether its capacity is exhausted, and whether the pool still has available credits. Review the transaction history before changing a limit.
Next, see the credit API preview for reads, writes and their environment restrictions.
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