Check your credit balance and usage

See how many credits remain and find the transactions behind changes to your balance. You need a One Platform workspace where Credits is available.

Open Credits

Sign in to One Platform and open the Invoice Portal.
Check the selected workspace, country and environment in the sidebar.
Select Credits in the sidebar.

You should see Credit Overview and Transaction History. The balance, usage and transactions follow the selected country and environment. If the figures are not the ones you expect, check the country and environment.

Credits page with 8,400 remaining credits, three credits used in the last 30 days, and example earned, used and expired transactions. — Credit Overview and Transaction History. Example values shown.

Some partner-managed workspaces show Limits instead of Credits. The same page shows Limit Overview, Total Remaining Limits and Limits Used.

Read the balance and usage

On the page	What it tells you
Total Remaining Credits	The credits currently available to the workspace in the selected environment.
Credits Used	Credits used for the selected time range.
Time Period	The range used for the Credits Used figure.
Transaction History	Entries that added, used or expired credits in the selected country and environment.

In production, use the time range selector at the top of the page to choose Today, Last 7 days, Last 30 days, Last 90 days, This month, This year or All time. Last 30 days is selected when you first open the page. The Credits Used figure and transaction list update for that range. The time range selector and the Date & Time transaction column are not shown in Sandbox.

The Total Remaining Credits figure is the current balance. Changing the time range does not change that figure.

Find a change to your balance

Read the Transaction History table below the overview. Each row shows a Type, the number of Credits, and a Reason. In production, it also shows Date & Time. Used and Expired amounts have a minus sign; Earned amounts have a plus sign.

Select Date & Time or Credits in the table header to change the sort order. Select the same heading again to reverse it. If there are no entries in the selected range, the table says No credits transactions found for the selected time period. Choose a longer range to look further back.

If something looks wrong

The balance is different from what you expected. Check the selected workspace and environment. Then review Transaction History for credits that were used or expired.
Credits is not in the sidebar. Check that you are in the Invoice Portal and have selected the intended workspace. If it is still missing, ask your workspace administrator whether Credits is available for your workspace.
A transaction is missing. Check the selected country and, in production, choose a longer time range. The page shows transactions for the selected country and environment.
You need more credits. Select View Plan at the top of the page to see your plan options.

Next, see Documents to follow the invoices using your credits.