Manage Malaysia B2C receipts

Use the B2C Vault to review consumer receipts and submit a consolidated e-invoice to LHDN. Start with a Malaysia company and receipts in the selected environment.

Select Malaysia and your environment, then open B2C Vault in the Invoice Portal menu. Consolidation is available in sandbox and production only. Your permissions determine whether you can view receipts, change company settings, start consolidation or delete receipts.

The page has three views:

View	What you see
All receipts	Consumer receipts in the vault.
Receipts converted to Invoice	Invoices created from individual receipts.
Consolidated E-Invoices	Consolidated e-invoices.

Set how each company submits receipts

Select Company Settings in the Initiate consolidation panel.
For each company, choose Unified Consolidation to combine branches into one invoice, Branch-wise Consolidation to create a separate invoice for each branch, or Individual Receipt Submission to submit eligible receipts separately.
Turn on Auto Send if you want automatic submission. The setting is described as delivery to LHDN by the 7th of the following month.
Select Save Changes.

Changes apply to future consolidations. The settings dialog closes when your changes are saved. Save Changes is unavailable until you change a setting. If you see Failed to save settings. Please try again., try saving again.

Consolidate the previous month’s receipts

Select Initiate consolidation. The vault checks for eligible receipts from the previous month. If it finds none, it shows No eligible receipts found for this period.
Wait for Consolidation Preview Ready. You can leave the page while the preview is prepared.
Select View Preview. Select each proposed invoice from the list. Check its total, included receipts under Overview, and Line Items. Use Previous and Next to review additional pages of receipts.
Select Proceed to submit the reviewed invoices to LHDN.

After you select Proceed, you return to the vault while submission continues. Returning to the vault does not by itself mean LHDN has accepted the invoices.

Before submission, Regenerate on the vault page creates a new preview for the previous month. To clear the preview instead, select Cancel, then Dismiss Preview in the confirmation dialog. The dialog’s Cancel button keeps the preview.

Consolidate selected receipts

Select Manual consolidation.
Select the receipts you want to include. The table is filtered to receipts that can be consolidated and have not already been consolidated or converted to an invoice.
Select Generate Preview, which appears after you select at least one receipt.
When the preview is ready, select View Preview, check the proposed invoices, then select Proceed.

Delete receipts

In All receipts, select the receipts and then the Delete button showing the selected count. In the confirmation dialog, select the matching button, such as Delete 2 receipts. Deletion is permanent.

The vault reports how many receipts were deleted. If only some succeed, it reports both the successful and failed counts. If you see Failed to delete receipts. Please try again., refresh the list and check which receipts remain before trying again.

If something goes wrong

You are not authorized to view this page: Ask your workspace administrator for access to receipts. If an action such as Company Settings or Delete is missing, ask them to check your permissions for that action.
No eligible receipts found for this period: There are no eligible receipts for the previous month. Select OK to return to the vault.
Consolidation Failed or Manual Consolidation Failed: Select Try Again when available. Contact support if the problem continues.
Consolidation job unavailable: Select Dismiss to clear the unavailable consolidation before starting another.
Error loading invoice data or Unable to load original receipts: Select Try Again where shown. Review the loaded invoices and receipts before proceeding.
Submission to LHDN failed. Please try again.: Retry when the failure is confirmed. Contact support if it continues.
LHDN rejected the consolidated invoice. or LHDN accepted only part of the consolidation. Review the job result before retrying.: Review the outcome before preparing another submission. These messages can appear when you reopen the preview; the vault itself may show Consolidation Failed.
The LHDN submission status is currently unavailable. Please try again.: Check the status again before submitting another consolidation.
Manual review required: LHDN may have received the submission, but the final result could not be confirmed. The receipts remain locked. Contact support or verify the result with LHDN before taking further action. Dismiss does not unlock the receipts.